P494 Regional survey on satisfaction with healthcare in inflammatory bowel disease patients
V. Borzan1,2, V. Orsic Fric*1,2, B. Borzan2
1Clinical Hospital Centre Osijek, Department of Gastroenterology and Hepatology, Osijek, Croatia, 2University J.J. Strossmayer of Osijek, Faculty of Medicine, Osijek, Croatia
Inflammatory bowel diseases (IBD) are chronic and lifelong conditions that can have a major impact on patients’ lives. Due to chronic nature of the disease, patients are in constant interaction with the healthcare system. Therefore, it is of great importance to constantly question patients’ needs and satisfaction to provide better and more patient-oriented care. Aim of this study was to survey IBD patients’ opinion on their overall care.
We created an anonymous questionnaire and posted it to the web-based IBD patient group that gather patients from our geographical region (Croatia, Bosnia and Hercegovina, and Serbia). Besides general information, such as gender, age and diagnosis, patients were asked about their disease activity, general satisfaction with the healthcare received, access to IBD doctor, their knowledge about the disease and changes they would take to make healthcare system better. We received 387 responses between November 2017 and November 2018, and analysed them by descriptive statistics and chi square test.
A total of 193 patients with Crohn’s disease and 194 patients with ulcerative colitis filled the questionnaire, of which 268 (69.3%) were female. Median age was 35 years (min. 13, max. 70 years). A majority of patients (
Nearly half of patients considered to be excellently or well informed (
Most of the patients think that better access to IBD doctor would improve patient care. Therefore, improving access to the IBD service should be of special interest to us. Our aim should also be a better education of our patients by improving educational materials and promoting patient advocacy groups.